TERMS AND CONDITIONS

​​ARTICLE 1 - SCOPE OF APPLICATION

These General Terms and Conditions of Sale (referred to as "GTC") apply without restriction or reservation to any purchase of the following services:

 

Annual membership fee for association members.

 

Services offered by the Provider to non-professional clients ("Clients" or "the Client") on the Design Luxembourg website.

 

The main characteristics of the Services are presented on the website: https://www.designluxembourg.lu/.

 

The Client is required to read them before placing any order. The choice and purchase of a Service are the sole responsibility of the Client.

 

These GTC are accessible at any time on the website https://www.designluxembourg.lu/ and shall prevail over any other document.

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The Client declares having read and accepted these GTC by ticking the box provided for this purpose before proceeding with an online order on the Design Luxembourg website.

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Unless proven otherwise, the data recorded in the Provider's IT system constitutes proof of all transactions made with the Client.

 

The Provider’s contact details are as follows:

Design Luxembourg, A.s.b.l

Registered with the Luxembourg Trade and Companies Register under number RCS: F3162

42-44, rue de Hollerich L-1740 Luxembourg

Email : info@designluxembourg.lu

 

The Services presented on the website https://www.designluxembourg.lu/ are offered for sale in the following territories: Luxembourg.

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Any customs duties or other local taxes, import duties, or state taxes may be required. They will be the responsibility of the Client and remain the Client’s full responsibility.

 

 

ARTICLE 2 – PRICES

The Services are provided at the rates in effect on the website https://www.designluxembourg.lu/

at the time of the Client's order registration.

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Prices are expressed in Euros, excluding and including VAT.

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The rates take into account any discounts that may be granted by the Provider.

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These prices are firm and non-revisable during their validity period. However, the Provider reserves the right to modify the prices at any time outside of the validity period.

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Prices do not include handling, shipping, transport, and delivery fees, which are billed additionally under the conditions indicated on the website and calculated prior to order confirmation.

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The payment requested from the Client corresponds to the total amount of the purchase, including these fees.

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An invoice is issued by the Provider and given to the Client upon the provision of the membership.

 

 

ARTICLE 3 – MEMBERSHIP

It is up to the Client to select the Services they wish to order on the website, according to the following conditions:

 

The Client selects a service corresponding to their situation and membership conditions.

 

They then have the option to validate their order and proceed with the payment form under the specified conditions.

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The sale will only be considered valid after full payment of the price. The Client is responsible for verifying the accuracy of the order and immediately reporting any errors.

 

Any order placed on the website www.designluxembourg.lu/constitue the formation of a distance contract between the Client and the Provider.

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The Provider reserves the right to cancel or refuse any order from a Client with whom there is an existing dispute regarding the payment of a previous order.

 

 

ARTICLE 4 - PAYMENT TERMS

The price is paid through secure payment methods, according to the following modalities:

• Payment by credit card

 

The price must be paid in full on the day of the order by the Client.

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Payment data is exchanged in encrypted mode via the protocol defined by the approved payment service provider handling transactions made on the website https://www.designluxembourg.lu/.

 

Payments made by the Client shall only be considered final after the actual receipt of the amounts due by the Provider.

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The Provider shall not be required to provide the ordered Services if the Client does not pay the full price under the conditions specified above.

 

 

ARTICLE 5 - PROVISION OF SERVICES

The Services ordered by the Client shall be provided under the following conditions:

 

Membership in the association allows designers from all disciplines and statuses to unite within a strong organization, to give visibility to the profession, and to influence the decisions that define professional conditions. Membership also allows participation in events, festival visits, and exhibitions.

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The Services shall be provided within an indeterminate period starting from the Client's final validation of the order, under the conditions outlined in these GTC, at the address specified by the Client when ordering on the website https://www.designluxembourg.luf

 

The Provider commits to making every effort to supply the Services ordered by the Client within a best-effort obligation and within the specified timeframes.

 

In case of a special request from the Client concerning the conditions for providing the Services, formally accepted in writing by the Provider, any additional costs shall be the subject of a specific additional billing.

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If no objections or complaints are expressly made by the Client at the time of receiving the Services, they will be deemed to comply with the order, in terms of quantity and quality.

 

The Client has 10 working days from the provision of the Services to make a complaint via email, along with any supporting documents, to the Provider.

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No claim shall be considered valid if these formalities and deadlines are not met by the Client.

 

 

ARTICLE 6 - RIGHT OF WITHDRAWAL

Given the nature of the Services provided, orders placed by the Client do not qualify for a right of withdrawal.

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The contract is therefore considered final upon order confirmation by the Client under the terms outlined in these GTC.

 

 

ARTICLE 7 - LIABILITY OF THE PROVIDER - WARRANTIES

The Provider guarantees, in accordance with legal provisions and without additional payment, that the Client is protected against any defect of conformity or hidden defect resulting from a design flaw or the execution of the ordered Services.

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To assert their rights, the Client must inform the Provider, in writing (email or postal mail), of the existence of defects or non-conformities.

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The Provider shall refund, correct, or have corrected (to the best of its ability) any defective Services within the best possible timeframe and no later than a few days after the defect or issue is confirmed. This refund may be issued via bank transfer or check.

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The Provider's guarantee is limited to the reimbursement of Services effectively paid for by the Client.

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The Provider shall not be considered responsible or at fault for any delay or failure to fulfill obligations due to an event of force majeure.

 

 

ARTICLE 8 - PERSONAL DATA

The Client is informed that the collection of their personal data is necessary for the sale of Services and their execution and delivery by the Provider. This personal data is collected solely for the execution of the service contract.

 

8.1 Collection of personal data

 

The personal data collected on the website https://www.designluxembourg.lu/ includes:

 

Service orders:

 

When placing an order for Services, the Client provides:

 

Name, surname, postal address, phone number, and email address.

 

Payment

 

As part of payment processing for Services offered on the website https://www.designluxembourg.lu/; financial data related to the Client’s bank account or credit card may be recorded.

 

8.2 Recipients of personal data

 

Personal data is intended solely for the Provider and its employees.

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The Provider is responsible for data processing within the meaning of the Data Protection Act and the GDPR (Regulation 2016/679) in effect since May 25, 2018.

 

8.3 Processing limitations

 

Unless the Client explicitly consents, their personal data will not be used for advertising or marketing purposes.

 

8.4 Security and confidentiality

 

The Provider implements organizational, technical, software, and physical security measures to protect personal data against alteration, destruction, and unauthorized access. However, it is important to note that the internet is not a fully secure environment, and the Provider cannot guarantee the complete security of data transmission or storage online.

 

8.5 Exercising rights of Clients and users

 

In accordance with data protection regulations, Clients and users of https://www.designluxembourg.lu/ have the following rights:

• They can update or delete their personal data as follows:

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By contacting the association's members at info@designluxembourg.lu.

 

These rights, as long as they do not conflict with the processing’s purpose, can be exercised by sending a request via mail or email to the Data Protection Officer (contact details provided above).

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The Data Protection Officer must respond within a maximum of one month.

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If the Client’s request is denied, the refusal must be justified.

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The Client may also opt-in to receive informational and promotional emails from the Provider. They can withdraw consent at any time by contacting the Provider (via the contact details above) or by clicking the unsubscribe link in the emails.

 

 

ARTICLE 9 - INTELLECTUAL PROPERTY

The content of the website https://www.designluxembourg.lu/ is the property of the Seller and its partners and is protected by international intellectual property laws.

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Any total or partial reproduction of this content is strictly prohibited and may constitute an offense of copyright infringement.

 

ARTICLE 10 - APPLICABLE LAW – LANGUAGE

These General Terms and Conditions (GTC) are written in French. If translated into one or more languages, only the French version shall prevail in the event of a dispute.

 

 

ARTICLE 11 – DISPUTES

For any complaints, please contact customer service by postal mail or email at the Provider’s address indicated in ARTICLE 1 of these GTC.

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The Client is informed that they may seek conventional mediation from existing sectoral mediation bodies or any alternative dispute resolution method (such as conciliation) in case of a dispute.

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The Client is also informed that they may refer to the Online Dispute Resolution (ODR) platform:

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show

 

Any disputes arising from purchase and sale operations under these GTC that are not resolved amicably between the Seller and the Client will be submitted to the competent courts under common law conditions.

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Last updated 01/03/2022